Community Manager

As a Community Manager you will work with a project’s community of players as well as the publishing and development teams to promote, grow, monitor, and interface with the game’s community. The ideal candidate will have previous proven experience with PC, console, or mobile games and community management principles, be self-motivated, level-headed, and socially adept. Fluency in other languages is a big plus as Neowiz seeks to represent a diverse audience in North/South America and Europe.


*During COVID-19 you should be able to work remotely and once in-office activities resume, you should be able to commute to our offices in Bellevue. 



  • Manage social media channels for the project(s) you represent (e.g. Discord, Facebook, Twitter, Instagram, Youtube)

  • Create, manage, maintain, and grow the project’s partner program consisting of channel moderators, content creators, wiki managers, top level players, and any others participating in the programs managed by you.

  • Actively “listen”, respond, and participate with the community on social media channels and Discord.

  • Gather feedback, bugs/issues, and any other information you find important from the community for the game and its programs/events as a passionate advocate for the players.

  • Create documentation and weekly reports based on social media results, community events, trends and influencer activities, sharing results with development teams and larger audiences at Neowiz.

  • Work with our creative team to generate content aimed at community for social channels

  • Suggest and run in and out of game events for the community

  • Research other relevant games or interesting communities and suggest collaboration ideas to grow the game's audience

  • Alert appropriate teams of any serious issues or concerns



  • Be able to learn quickly on the job and adapt to new tasks and situations

  • Have an established understanding of community engagement and the gaming industry, previous experience preferred

  • Have a desire to manage communities for games across different platforms and pricing models.

  • Have previous experience with partner programs or otherwise actively interfacing with players, influencers, and moderators of a community

  • Be familiar with a variety of social platforms including Discord, Facebook, Twitter, Reddit, Instagram, Twitch, Youtube, etc

  • Be able to work well in a team setting, taking and giving feedback in a constructive, tactful, and receptive manner

  • Be organized, detail-oriented, self-motivated, calm under pressure, and socially adept

  • Be able to plan ahead, set goals, and prioritize

  • Have excellent verbal and written communication skills

  • Have previous customer service experience


Preferred Qualifications:

  • Multilingual

  • Previous experience managing gaming communities

  • Degree in English, Communications, PR, Marketing or similar field

  • Passion for gaming

Please send us your resume!